Q&A with Combat Ops Arena
We recently spoke to Combat Ops Arena Chief Entertainment Officer David M. Dimberio about his experience with Betson and adding a game room to his 3,500 square foot facility.
About Combat Ops Arena
Combat Ops Arena is a family entertainment center that focuses on combat-style sports. We offer a 10,000 square foot laser tag arena, a 3,500 square foot multi-purpose arena where we run NERF-style tag and archery tag. There is a 4-lane mini-bowling “lounge,” a laser maze, and of course an arcade. We offer beer and wine and numerous comfort food options. For additional info visit their website.
Can you describe your role?
I am the Owner/President and oversee all operations.
About the Decision Process
How did you hear about us?
Brian Conway, our representative, started calling on us. I also knew about you through conversations with other operators.
What challenges were you facing to make you look for alternatives to your current business model?
It’s important for us to stay ahead of the curve as it relates to our arcade. It is an important revenue generator in our facility, and we feel it is very important to stay modern and pertinent with our current game offerings.
Describe the top reasons you chose to work with us.
We have been nothing but impressed with our representation and overall professionalism. Where Betson really shines is when we need parts. Not only do they provide outstanding technical support, but they also get the parts to us quickly!
About Customer Success
What has Betson done in particular that has helped you to be successful?
Brian has given us excellent suggestions on pricing schemes and guidance on new game offerings that has taken our arcade to the next level!
Do you think the investment in our services was worthwhile? Why?
Yes. It is nice to have a “partner” in my business that is in tune with today’s needs in this competitive market.
The game room includes the following:
Halo: Fireteam Raven