February 27, 2019

Q&A with Combat Ops Arena

We recently spoke to Combat Ops Arena Chief Entertainment Officer David M. Dimberio about his experience with Betson and adding a game room to his 3,500-square-foot facility.

About Combat Ops Arena

Combat Ops Arena is a family entertainment center that focuses on combat-style sports. We offer a 10,000-square-foot laser tag arena and a 3,500-square-foot multi-purpose arena where we run NERF-style tag and archery tag. There is a 4-lane mini-bowling “lounge,” a laser maze, and of course, an arcade. We offer beer and wine and numerous comfort food options. For additional info, visit their website.

Can you describe your role? 

I am the Owner/President and oversee all operations.

Combat Ops Arena in Fort Wayne, IN
Combat Ops Arena in Fort Wayne, IN

About the Decision Process

How did you hear about us? 

Brian Conway, our representative, started calling on us. I also knew about you through conversations with other operators.

What challenges were you facing to make you look for alternatives to your current business model?  

We need to stay ahead of the curve regarding our arcade. It is a significant revenue generator in our facility, and we feel it is very important to keep it modern and pertinent to our current game offerings.

Describe the top reasons you chose to work with us. 

We have been nothing but impressed with our representation and overall professionalism. Where Betson really shines is when we need parts. Not only do they provide outstanding technical support, but they also get the parts to us quickly!

About Customer Success

Halo: Fireteam Raven at Combat Ops Arena
Halo: Fireteam Raven at Combat Ops Arena

What has Betson done in particular that has helped you to be successful? 

Brian has given us excellent suggestions on pricing schemes and guidance on new game offerings that have taken our arcade to the next level!

Do you think the investment in our services was worthwhile? Why? 

Yes. It is nice to have a “partner” in my business that is in tune with today’s needs in this competitive market.

The game room includes the following:

Halo: Fireteam Raven

Space Invaders Frenzy

Willy Wonka

Jurassic Park Arcade

Super Bikes 2

Big Bass Wheel