Should you locate damage AFTER the driver leaves with a signed POD, your damages will be considered CONCEALED DAMAGE. Effective 4/18/15 with NMFC Item 300135-A, all concealed damage claims must be reported to the carrier within FIVE business days from the date of delivery and in written/electronic form to the freight carrier. For this reason, concealed damages MUST be reported to your Betson Enterprises contact within THREE business days. At the carrier’s discretion, concealed damage claims may be denied or paid out at only a portion of the product value.

Please note, if concealed damage is NOT reported to the carrier within FIVE business days (Betson Enterprises contact within THREE business day), we will be unable to file the claim.

It is the receiver’s responsibility to check the outside of crates, packaging, and pallet condition for dents, holes, and tears and note details of any exception; this will help ensure a good claim. The purpose of the delivery receipt is to record the facts at the time of delivery and certifies that the freight was received in good condition unless exceptions were noted. With no exceptions noted, the carrier will be left under the impression that there was no question concerning the condition of the shipment and that the shipment was received in good condition. Please take note that the consignee is not justified in refusing a damaged shipment unless the product is totally damaged. If only partial damage or loss occurs, the consignee should accept the entire shipment and determine whether the damaged freight can be repaired, and contact Betson Enterprises.

Failure to comply with these instructions may result in Betson Enterprises‘ inability to file a claim or provide reimbursement for damaged goods. We appreciate your understanding and cooperation.