A Division of H. Betti Industries, Inc.

A Division of H. Betti Industries, Inc.

Frequently Asked Questions

ARCADE FAQs

What is the warranty policy on a new arcade game?

Betson warrants your new machine for 60 days from the date of purchase. After 60 days, components warranted by the manufacturer for a longer period of time must be sent to the manufacturer for repair or replacement under the Warranty Policy set by the manufacturer.

What is the warranty policy on a used arcade game?

Betson warrants a used machine for 30 days from the date of purchase.

Do arcade games use a standard electrical outlet?

Yes, the games that we sell in the United States use a standard 110V three-prong outlet that you just plug in and play like you would any other electrically powered item.

Does Betson install/sell card readers?

Yes, we install and sell card readers. If you would like a card reader installed on the game before delivery just let your salesman know. Looking to purchase a card reader for a game you already have on location visit our parts site at www.betsonparts.com

Does Betson sell arcade parts and accessories?

Yes, we offer a full line of parts and services to the coin-operated amusement, vending, office coffee service, gaming, and billiard industries.  Visit our parts website at www.betsonparts.com, email us at orders@betson.com or call us 1-800-828-2048.

Does Betson sell used arcade games or accept trade-ins?

Yes, we offer a wide selection of used games and trade-ins.  Contact Betson today.

How do I contact service?

Betson Customer Service is open and can be reached by telephone at
1-800-768-8952 Monday – Friday from 8:00 am (EST) to 4:30 pm (PST) or by emailing us at service@betson.com.

How can I find out the dimensions of an arcade game?

All available game dimensions and weights can be found on the Betson website on the individual product detail pages.

Does Betson offer special post-installation services?

Yes, we do. Betson believes the post-sale customer Wellness program in an important part of the success of any installation.  Betson will visit your location and check several key areas to make sure the location is running at optimum performance.

Does Betson offer technical training courses?

Yes, we offer Betson Technical University a hands-on training course focusing on how to support and service your FEC or game room.  The course includes training on how to solder, wire crimping, LCD and computer repair.

What should I consider when choosing space for my arcade games?

Always allocate 65 square feet per game with open design and sightlines.

Do you have any guidelines on how to calculate arcade game earnings for planning purposes?

Location with 40 games:
Square feet (2600 / 65 per game = 40 games)
Purchase of 40 Games @ average of $11,000.00 per game = $440,000.00
Average earnings of 40 games @ $200.00 per game / per wk. x 52 wks. = $416,000.00 yr.
Average room payout of 28% = $101,920.00
Total earnings = $416,000.00 – Payout – $101,920.00 = $314,080.00 yr.

Location with 20 games:
Square feet (1300 / 65 per game = 20 games)
Purchase of 20 Games @ average of $11,000.00 per game = $220,000.00
Average earnings of 20 games @ $200.00 per game / per wk. x 52 wks. = $208,000.00 yr.
Average room payout of 28% = $50,960.00
Total earnings = $208,000.00 – Payout – $50,960.00 = $157,040.00

I am planning to open a new facility. When should I consider retaining Betson’s services?

The best time is early in the development stage. This is when most mistakes are made. Success factors include site selection, the mix of attractions, layout design, and realistic development budgets. Our extensive experience and knowledge can help you make the best decisions to assure your success.

Can Betson help us with more services than just game room design?

Betson offers and specializes in turnkey installation services such as development and design, game selection & placement, recommended ticket payout, redemption center design including redemption center placement, prize selection, prize ticket values, merchandising, financing and training.

INTERNATIONAL FAQs

What products does Betson offer internationally?

Betson Enterprises represents most major amusement manufacturers in the industry.  The majority of the product is presented on our arcade games page.

When shipping will Betson consolidate shipments from multiple manufacturers?

With offices throughout North America, Betson will consolidate in the most efficient and cost-effective means available to the buyer.

Can Betson handle parts and service internationally?

Betson’s Parts and Service Department is capable of addressing service and part supply needs on a global basis. We currently service customers on six continents.  The e-commerce program provides 24/7 access to the parts ordering process. Visit www.betsonparts.com to see our full line of parts and supplies.

Will Betson provide financing or payment terms?

Betson will consider payment terms and/or financing for all qualified buyers.

Can Betson arrange the shipping to international destinations?

Betson can provide full CIF shipments to the destination port or even door delivery service.

Can Betson assist with the installation in foreign countries?

Betson can provide installation supervision and training for international locations.

FINANCIAL FAQs

Does Betson offer financing and leasing?

Yes, we do! Just starting out or looking to expand your current game room or Family Entertainment Center? Betson Financial Services can assist in helping you reach your goals. Call us today to discuss our financing options. Please fill out our online form or download our Credit Application Form

Why choose to lease when making your purchase?

• Fixed Lower Monthly Payments than Traditional Financing
• Preserves Established Credit Lines
• Conserves Working Capital
• Creates Positive Cash Flow – Allows equipment to pay itself down
• Minimal upfront costs
• Offers Tax Advantages – (Check with your tax advisor)
• Minimizes Equipment Obsolescence & removes the risk of depreciation
• Offers 3 convenient end of lease options – Return It, Buy It, Finance the Residual Value
• Specialty Lease Programs -Delayed Payments – Stop N’ Go Programs

Why choose Betson Financial Services?

• Private In-House financing
• Financing packages
• Lease packages
• Quick turnaround time on approvals
• Seasonal payment plans to fit your budget
• Simple and easy to understand loan/lease documents
• Competitive interest rates
• Extended terms

Is it better to lease or finance?

We offer both. Our financial experts will help you decide what is best for your company.

What is a Stop ‘N Go lease?

This is a special type of lease crafted by Betson Financial Services which will let you opt-out of the lease at certain points with no penalties.

Is there a penalty for prepayment?

No, Betson Financial Services will never penalize a customer for pre-payment.

What is the length of a term will you offer on financing and leasing programs?

Up to 36 Months.

What type of payments does Betson accept?

We accept the following payment options:
• Checks /eChecks
• Money Orders
• Wire Transfers
• Cashier’s Checks
• ACH
• Cash

What is needed to start the credit process?

Fill out or download our credit application and email it to credit@betson.com. One of our financial experts will contact you.