A Division of H. Betti Industries, Inc.

A Division of H. Betti Industries, Inc.

February 19, 2019

The Importance of Preventative Maintenance for Arcades

Cohn Restaurant Group Game Room- Preventative Maintenance

3 Minute Read

Top Tips to Keep Your Games Running Smoothly

One of the most important duties for a Technician is to schedule and perform preventative maintenance and cleaning tasks for arcade game machines. Just like changing the oil and filters in your car, these tasks will help ensure that your games have the best chance to perform at their highest earning potential.

By following these steps and keeping up on a good maintenance schedule, your games will not only look more aesthetically pleasing, but it will also help promote return visits to your facility, meaning an increase in foot traffic and revenue.

Preventative Maintenance Tips

Before You Start

Always refer to the game’s operator’s manual because each game might require special cleaning procedures. Also, it is important that the game is turned off when performing the cleaning tasks.

Look before you start. Give your games a good visual safety inspection. Look for anything that will cause harm to the customer – broken plastic, a loose screw, and other harmful items that can cause an injury. This is something that each employee should be made aware of and should constantly survey the location while reporting anything that can cause an issue.

Keep It Clean

Clean the cabinet’s exterior by using a mild general-purpose cleaner – do not use any commercial glass cleaners unless specifically instructed by the game’s manufacturer. It’s also important to never use paper towels to clean Plexi Glass, as this will scratch the glass. Instead, use a soft rag, such as a microfiber towel to make sure no marks or scratches will be left on the game.

All cabinet vents and fans should also be kept clean of any dust buildup. Make sure the fans are operating properly once you’ve cleaned off the dust and change the vents and fans as needed.

Vacuuming inside arcade cabinet.

Inside the Cabinet

The interior of the cabinet should be vacuumed occasionally. Some games by design develop more dust and dirt and will need to be cleaned more frequently than others.

Much like the exterior, make sure there are not any loose items in the cabinet. This can cause a short or block the ventilation fans, which can cause more severe issues down the line. To clean the ticket dispensers on the redemption games, use a can of compressed air to block out the notch sensor. When you have the cabinet open, make sure to check the steering belts and change them if needed.

Finally, play the games to make sure everything is working correctly and make sure all I/O functions are tested. Be sure to re-calibrate any controls and replace parts as needed.

To summarize:

  1. First, give your games a good visual safety inspection.
  2. Clean the cabinet’s exterior, use a mild general-purpose cleaner.
  3. Only use a soft rag, such as a microfiber towel.
  4. Check and clean all cabinet vents and fans.
  5. The interior cabinet should be vacuumed occasionally.
  6. Use compressed air to blow out the ticket notch sensor on all ticket dispensers.
  7. Check steering belts and change if needed.
  8. Games should be played, and all I/O functions tested.
  9. Re-calibrate any controls and replace any parts as needed.

Bonus Tip: One of the most important things you can do for your team is getting them trained. Betson offers an in-depth class called Betson Technical University where we do two days of hands-on training.

Preventative maintenance is very important, making a schedule, and doing these simple steps can save time, money, and headaches. Plus, it will keep customers happy and safe.

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Rob Zigmont

Rob Zigmont is Vice President of Operations for Betson Enterprises where he oversees the service team and company initiatives like Betson Technical University.


  • Zac Oliver / / Reply

    Very nice, common sense approach and concise advice on preventive maintenance. More detailed technical tips could have been added but that likely would be covered on the two day seminar. Hopefully the readers would follow these pragmatic suggestions.
    Nicely done!

  • Thanks for pointing out that we should make sure that it is always clean. I also like that you talked about using a mild cleaner to keep the glass and the machine undamaged. I will keep that in mind since I plan to buy an arcade game machine for our game room. This will be a gift for my son who loves playing those things ever since he was a teen.

  • Thank you for saying to always keep the machine clean. The pinball machine at the place I work has gone out of service but I think it just needs a simple repair. I will make sure to keep this tip in mind as I find someone to fix the machine.

  • I liked that you mentioned the interior of your arcade should be vacuumed occasionally to keep it working properly. My husband bought an arcade system for the living room, and he is looking for advice about how to give it maintenance. I will recommend him to clean inside the cabinet frequently to keep it working properly.

  • Very rarely, owners and users of slot machines have the necessary knowledge and tools to diagnose the state of the machine first, and then, if necessary, repair it. Buying a slot machine is only half the battle. Indeed, without proper maintenance of the equipment, you can not only not get the desired result, but also completely be left with nothing completely, ruining an expensive device. Based on this, if you have an idea to purchase a slot machine, choose the company that will not only sell you the slot machine, but will also be ready to answer your questions, help you install and bring it into working order.

  • It should be common sense to do routine cleaning on your systems. Especially now with COVID. Shops are reopening now including arcade systems where I live but only to a few individuals that can get it. Thank you for this informative article though. Cheers!

  • Nice article! Many thanks to you for this information!

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