February 19, 2019

How Important is Preventative Maintenance for Arcades?

3 Minute Read

Top Tips to Keep Your Games Running Smoothly

One of the essential duties of a Technician is to schedule and perform preventative maintenance and cleaning tasks for arcade game machines. Just like changing the oil and filters in your car, these tasks will help ensure that your games have the best chance to perform at their highest earning potential.

Cohn Restaurant Group Game Room- Preventative Maintenance

Following these steps and maintaining a good maintenance schedule will make your games look aesthetically pleasing and help promote return visits to your facility, increasing foot traffic and revenue.

Preventative Maintenance Tips

Before You Start

Always refer to the operator’s manual because each game might require special cleaning procedures. Also, the game must be turned off when performing the cleaning tasks.

Look before you start. Give your games a good visual safety inspection. Look for anything that will cause harm to the customer – broken plastic, a loose screw, and other harmful items that can cause an injury. This is something that each employee should be made aware of, and they should constantly survey the location while reporting anything that can cause an issue.

Keep It Clean

Clean the cabinet’s exterior using a mild general-purpose cleaner – do not use any commercial glass cleaners unless specifically instructed by the game’s manufacturer. It’s also essential to never use paper towels to clean Plexi Glass, which will scratch the glass. Instead, use a soft rag, such as a microfiber towel, to ensure no marks or scratches will be left on the game.

All cabinet vents and fans should also be cleaned of dust buildup. Ensure the fans operate correctly once you’ve cleaned off the dust, and change the vents and fans as needed.

Vacuuming inside arcade cabinet.

Inside the Cabinet

The interior of the cabinet should be vacuumed occasionally. Some games, by design, develop more dust and dirt and need to be cleaned more frequently than others.

Much like the exterior, ensure no loose items are in the cabinet. This can cause a short or block the ventilation fans, which can cause more severe issues down the line. To clean the ticket dispensers on the redemption games, use a can of compressed air to block out the notch sensor. When the cabinet is open, check the steering belts and change them if needed.

Finally, play the games to ensure everything works correctly and all I/O functions are tested. Be sure to re-calibrate any controls and replace parts as needed.

To summarize:

  1. First, give your games a good visual safety inspection.
  2. Clean the cabinet’s exterior; use a mild general-purpose cleaner.
  3. Only use a soft rag, such as a microfiber towel.
  4. Check and clean all cabinet vents and fans.
  5. The interior cabinet should be vacuumed occasionally.
  6. Compressed air blows out the ticket notch sensor on all ticket dispensers.
  7. Check steering belts and change them if needed.
  8. Games should be played, and all I/O functions should be tested.
  9. Re-calibrate any controls and replace any parts as required.

Bonus Tip: One of the most important things you can do for your team is to get them trained. Betson offers an in-depth class called Betson Technical University, where we do two days of hands-on training.

Preventative maintenance is very important; making a schedule and doing these simple steps can save time, money, and headaches. Plus, it will keep customers happy and safe.

Sign up for our newsletter to be the first to hear about new releases, product promotions, updates, and more!

Rob Zigmont

Rob Zigmont is Vice President of Operations for Betson Enterprises, overseeing the service team and company initiatives like Betson Technical University.