November 8, 2022

The Importance of a Game Room Refresh

The initial decision to invest in an arcade is a significant one involving capital outlay, planning, and other valuable resources. Creating a successful arcade must factor in the room's layout, the right mix of games, the selection of enticing prizes, the marketing of offerings, and many other variables. With all that work, you have created a successful arcade, but it's vital not to underestimate the importance of developing plans for a 'game room refresh.' This practice will enable you to maintain and even grow your game room earnings through consistent reinvestment in new games.  

Why should you refresh your game room?

Technology changes, game trends evolve, assets depreciate, and consumers want diversity in their entertainment experiences.  

Now, how do you decide which games to remove, when to take them out, and which to add? This starts with understanding your card system reports.   

Consistent analysis of the 6-week, 3-month, 6-month, and annual trend reports helps identify game assets that may be declining in earnings, provide redundancy (too many lanes, hoops, cranes, etc.), or are just not appealing to your customer base for other reasons. At that point, sharing data with your distributor to determine fair market value trade-in prices will help you narrow down the games to swap out. Trading in late-model games before they've become "old" provides a ripe time to offload an existing game and minimize the capital outlay to maintain a fresh game room.

As for new games, work with your salesperson to find suitable hot releases to fill those spots. You also want to maintain the optimal mix of video, redemption, and merchandisers within your arcade. That mix will be unique to your specific location but should still follow general guidelines within the industry.

Keeping your arcade game titles updated is critical to attracting repeat customers, as many players are driven by the desire for a competitive and immersive experience. More manufacturers are offering unique features such as virtual leaderboards and console crossover to incentivize return play. Although they may not generate as much revenue as redemption titles, video games are vital to the arcade experience.

Leasing games is also a great way to provide a built-in reminder that it is time to refresh. Many locations and operators will lease a portion of their game rooms for this reason. 

Marketing Your Games

What is the benefit of a new game if your customer doesn't know about it? Don't forget about marketing. Not all locations have the budget for TV or radio advertisements. Still, card systems and loyalty programs give locations incredible marketing power to speak directly to their player base. Social media platforms like Instagram, Facebook, and Tik Tok are all low-cost avenues to bring awareness of new offerings to your customers. Let your customers know that a game is coming, then create excitement, and promotion around its arrival. 

Lastly, a new game is an excellent opportunity to rearrange your room. Simply moving some games from the front of the room to the back will make your room feel newer, even if you have only added a few new titles.

As your partner, Betson ensures the continued success of your location with the Betson Wellness Program to maximize revenue and customer satisfaction.

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Jonathan Betti

Jonathan Betti is the Senior Vice President of Sales & Business Development for Betson Enterprises. Jon and the Betson team are focused on providing customer-centric products and solutions for the location-based entertainment business. Jon is passionate about the arcade space and has worked with manufacturers to develop several successful game concepts. 

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