Training and expertise matter.
We have over 80 skilled service experts on our team including electrical engineers and trade schooled trained technicians. Our service starts on day one of your project—through installation and beyond. From expert preparation of your equipment to troubleshooting games remotely through our call center, we make sure your equipment stays operational so it is generating revenue for you.
We honor manufacturer warranties and are a factory authorized representative for the amusement, vending, and the gaming terminal equipment that we sell. We understand your equipment needs to remain operational and service is a key component to ensure maximum revenue.
Our service team is always here to help. We have the industry’s most experienced technicians to keep your equipment up and running. We will service every aspect of your purchase to ensure your equipment is earning for you.”
Our installation team offers comprehensive services including full game set-up and card reader installation. We prep and test our equipment in our warehouse prior to your delivery date to ensure everything is ready to go. This pre-installation service helps to minimize disruption to your business and also ensures everything is working properly as soon as it is installed.
Our Advance Replacement Parts program gets you the part you need ASAP, while we wait for you to send us your defective component. You don’t have to watch your game sit idle while waiting for your defective item to be repaired and returned. Our service department will work with you to get your games up and running quickly and keep your business at peak profitability.
Our dedicated parts representatives know your account. They can review past orders, troubleshoot problems and place orders. They are here to take your call and get you the help you need. In certain markets we can also provide on-site repair. And with 14 distribution centers nationwide, we can deliver parts anywhere you need them.
Betson Technical University offers a 2-day hands on training course to equip you and your employees with the knowledge needed to perform routine service and troubleshoot the equipment at your establishment. This course is designed to offer peace of mind when making a purchase. Our goal is to make working with us easy.