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A Division of H. Betti Industries, Inc.

Need a Part?
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A Division of H. Betti Industries, Inc.

Need a Part?

World Class Service From Experienced Professionals

Training and expertise matter.

We have over 80 skilled service experts on our team including electrical engineers and trade schooled trained technicians. Our service starts on day one of your project—through installation and beyond. From expert preparation of your equipment to troubleshooting games remotely through our call center, we make sure your equipment stays operational so it is generating revenue for you.

We honor manufacturer warranties and are a factory authorized representative for the amusement, vending, and the gaming terminal equipment that we sell. We understand your equipment needs to remain operational and service is a key component to ensure maximum revenue.

Our Service Credentials at a Glance

  • Factory Authorized Service Center for all products we distribute.
  • Warranty Service Center for Raw Thrills, Play Mechanix, CPI, Conlux.
  • Over 80 in-house skilled technicians: electrical engineers and trade-school trained technicians.
  • Robust parts inventory to ensure you can always get the part you need.
  • On-site service from our 14 offices around the country.
  • Technical Training (Betson Technical University).
  • Advance Replacement Components.

RAW THRILLS

Customer Hotline

P: (800) 753-2513
F: (201) 438-5019
Email: rtsupport@betson.com

TECHNICAL SUPPORT

Inquiries Hotline

(800) 524-2343
Email: service@betson.com

Our service team is always here to help. We have the industry’s most experienced technicians to keep your equipment up and running. We will service every aspect of your purchase to ensure your equipment is earning for you.”

– Bill Seibert, Vice President of Operations
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We Deliver Peace of Mind

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Installation Services

Our installation team offers comprehensive services including full game set-up and card reader installation. We prep and test our equipment in our warehouse prior to your delivery date to ensure everything is ready to go. This pre-installation service helps to minimize disruption to your business and also ensures everything is working properly as soon as it is installed.

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Advanced Replacement Parts Keep You Up and Running-Seamlessly

Our Advanced Replacement Parts program gets you the part you need ASAP, while we wait for you to send us your defective component. You don’t have to watch your game sit idle while waiting for your defective item to be repaired and returned. Our service department will work with you to get your games up and running quickly and keep your business at peak profitability.

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Customer Support

Our dedicated parts representatives know your account. They can review past orders, troubleshoot problems and place orders. They are here to take your call and get you the help you need. In certain markets we can also provide on-site repair. And with 14 distribution centers nationwide, we can deliver parts anywhere you need them.

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Betson Technical University

Betson Technical University offers a 2-day hands on training course to equip you and your employees with the knowledge needed to perform routine service and troubleshoot the equipment at your establishment. This course is designed to offer peace of mind when making a purchase. Our goal is to make working with us easy.

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Featured Service Manuals

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