KEY CONTACTS

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Customer Service

1-800-768-8952

  • Creates and Processes Repair Tickets
  • Orders Advance Replacement for Warranty and Out of Warranty Parts
  • Check the Status of Repair/Advance Replacement Orders
  • Processes Credits for Advance Replacements

All inquiries should be sent to: [email protected]

All billing inquiries should be sent to: [email protected]

TECH SUPPORT

Tech Support Weekday Hours: 8:00 AM – 4:30 PM (Eastern Standard Time)
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Raw Thrills
(800) 753-2513

All Advanced Replacements Request Pertaining to a Raw Thrills Game

All Tech Support Help for Raw Thrills Games

All inquiries should be sent to: [email protected]

Star Wars Coin Pusher

Amusement Support
(201) 460-0290, Option #2

Tech Support for All Other Games That are Not Raw Thrills

All inquiries should be sent to: [email protected]

Georgia Kascada Game Set 2

Gaming Support
(800) 672-1906

Tech support for VGT, VLT, and COAM Gaming Equipment

Free Weekend Tech Support

1-717-867-9088

SATURDAY & SUNDAY
12:00PM – 4:00PM
(Eastern Standard Time)

New tech support weekend hours – designed to support your busiest times.

Parts Department

1-800-828-2048

  • Handles All Parts Orders
  • Handles Parts Credits
  • Check Status of Parts Orders
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To place web orders click here.

HBI office - Carlstadt, NJ

Local Sales Offices

We have locations nationwide and departments dedicated to handling all your needs.

View Betson Locations
Betson Customer Portal

Customer Portal

  • Handles All Payments
  • Set Up Customer’s Account
Go To Portal
Vending Machine Route

Vending Support/Service

1-800-541-1142

Inquiries should be sent to: [email protected]