June 5, 2024

Betson Enterprises Expands Customer Experience Offerings

Betson Enterprises, the industry’s leading distributor of location-based amusement products, announces a comprehensive expansion of its customer experience offerings. These enhancements aim to provide unparalleled customer support, ensure equipment runs smoothly, and keep profits coming in for customers.

“In today’s fast-paced amusement industry, providing immediate, expert technical support isn’t just a service—it’s a commitment to our customers’ success and satisfaction. Our expanded technical support offerings represent our dedication to ensuring that every game runs as smoothly as the experiences they’re designed to create,” said Cliff Bradberry, Director of Technical Services, Betson Enterprises.

At the heart of Betson’s enhanced customer experience initiative is the team of highly experienced and knowledgeable technicians. With years of hands-on experience troubleshooting various games, these experts are available to support customers.

Understanding the urgency of technical difficulties, Betson has streamlined the process to connect customers with the technical support team. Betson dedicated phone lines are as follows:

RAW THRILLS HOTLINE: For all Raw Thrills game support, email at rtsupport-[email protected] or call 1-800-753-2513.

AMUSEMENT SUPPORT: For technical support on all games except Raw Thrills, email at [email protected] or call 1-201-460-0290.

Betson has also introduced several innovative solutions to improve response times and efficiency:

  • Chat and Callback Options: Chat support on Betson.com and callback options to ensure you get the help you need without delay.
  • Visual Remote Assist: Technicians can now use your phone as a window into your machine, allowing for real-time troubleshooting and quicker resolutions.
  • Advanced Ticketing System: Email inquiries are logged into the ticketing system, with dashboard monitoring to ensure fast turnaround times and effective issue resolution.

Recognizing the need for continuous support beyond standard business hours, Betson now is testing a premium weekend technical assistance option. It is currently available Saturdays & Sundays- 12:00 PM -7:00 PM ET, and customers can call (717) 867-9088. Customers will be prompted to enter their Betson account number to speak to a live technician.