I have been in the amusement industry since 1981 and have been doing business with Betson Enterprise for as long as I can remember. Betson has the most consistent customer service from top to bottom for parts, sales, and service in the industry. I feel that Betson always has my best interests in mind when it comes to sales. They understand my needs and always exceed my expectations. I could not recommend a better company to partner with in the amusement industry.
We greatly benefited from Betson’s expertise and experience in selecting the games and planning the location of the games within the arcade area. Our representative, Brian Conway, has provided great advice during the entire process and continues to be a valued adviser as we continually strive to improve our game room experience. Though we have only been operating the game room for about 4 months, our overall center revenue has more than doubled.
When we decided to start our FEC, Scary Strokes, approximately a year and a half ago, we had no prior experience or knowledge in the industry. Funding was limited, no one wanted to provide guidance, and stepping into the world of Family Entertainment and Amusement was completely foreign to us. Thank god for Betson and their exceptional team and everything they’ve helped us with from conception, to funding, to support and guidance! Without them, we can honestly say Scary Strokes would not exist today and not be successful and the “HIT” that we currently are in our area. Each step of the way from the drawing boards, to the actual install, Betson has provided the utmost support and guidance and helped us figure out a way to assist us in making Scary Strokes go from dream and concept, to reality. From Britannie Betti in sales, to Kevin Fritz in finance to Patrick and Loriz of the install team and the many others behind the scenes, their expertise and dedication to customer service and satisfaction is WAY beyond commendable. Each person in their respective roles treat you like family and make the process of operating and maintaining an amusement center, virtually stress free. With other issues and challenges that arise on occasion from typical operations, we always know that Betson is there for us whenever we need them when anything comes up. We are so glad and blessed to have Betson as our partner and amusement vendor and wouldn’t think of having anyone else! We look forward to MANY years with Betson as our brand and company Scary Strokes continuously grows. We’ve been in business for just over 5 months and we are already expanding our arcade…with Betson’s help of course!