Inbound Call Center Representative
Betti Industries is currently seeking an Inbound Call Center Representative to join our team in Carlstadt, NJ.
The Inbound Call Center Representative will provide exceptional Customer Service support in addition to driving sale; professionally engage customers with their parts questions, parts orders and troubleshoot to ensure correct parts are ordered. H. Betti provides thorough training focusing on customer service excellence, equipment parts knowledge, and sales. A successful employee will learn the amusement gaming industry, have a desire to drive results and will grow alongside the company as we continue to deliver to expanding markets.
- Answer incoming calls from potential customers looking for parts
- Guide and support callers based on previous orders / requests
- Follow up with manufacturers and operators
- Work alongside Finance and Equipment sales to handle customer cases
- Describe & explain all available options for warranty replacements
- Process parts returns: receive items into stock and issuing corresponding credits
- Meet company goals based around call volume, sales, and customer satisfaction
- Administrative responsibilities required as necessary to satisfy the needs of position and department
- Sales, customer service and/or phone experience
- Proficient in typing
- Various software tools included Salesforce along with Database software
- Follow up and attention to detail is a key component for this position
- Computer / internet usage experience
- Reliable transportation
- Follows Policy – knowing there is a system to rely on, and follows the system for success
- Excellent Customer Relations – shows a sincere interest in callers’ needs
- Strong Time Management – Task oriented along with ability to handle High call volume demand
- Great Customer Service – enjoys meeting/exceeding customer needs
- Goal Oriented – acts with a sense of urgency to meet goals
- Interpersonal Skills – good at communicating ideas inside and outside of department
- Work with different department heads to complete tasks
The Role: In this role you will be working with the Director of Sales and the head of customer service. The ideal candidate will work as a customer service parts sales handling incoming calls to our dedicated 800#. Order taking, processing and detailed notes are key for this position. Living the best of two worlds working customer service along with the ability to increase your income every month based on sales (inbound calls from national base of customers).
Apply for This Position
H. Betti Industries, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, national origin, gender, age, religion, disability, sexual orientation or status.